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Support

Answers to common questions about SipPing

Is SipPing free?

Yes. All core features are free and always available. Optional rewarded videos unlock small extras (such as extra history capacity or a themed export), but nothing essential is behind a paywall.

The app is in the wrong language. How do I change it?

SipPing follows your device language (English and Simplified Chinese are supported). Change it in iOS Settings → General → Language & Region.

My results or history disappeared.

All data is stored locally on your device. It is removed if you delete and reinstall the app. We have no server copy — that is also your privacy guarantee.

A rewarded video won't load.

Videos need an internet connection and occasionally fail to fill. Wait a moment and tap again. If it keeps failing, the ad may not be available in your region — the feature it unlocks is never required for core use.

How do I export or share my results?

Use the share/export entry on the result screen. You can copy a text summary or save a result card, depending on the tool.

Still need help?

Email us and we'll get back to you.

[email protected]